Jim was the busy COO of a software firm in Manhattan. His morning usually started around 7AM with a request from the CEO for updated profitability and utilization numbers ASAP. While brushing his teeth, he sent an email to the controller who informed him that finance is behind on last month’s financial statements and cannot get around to forecasting until tomorrow at the earliest. After a quick shower, Jim pinged his resource manager for utilization forecasts and she responded that…